Legal Document

Terms & Conditions

Please read these terms carefully before using our services. They govern your use of our website and services.

Last updated: December 29, 2025

1. Agreement to Terms

By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, please do not use our website or services.

These terms apply to Quick Virtual Assistant Pty. Ltd. (ABN: 85 662 991 719), operating as Quick Virtual Assistant.

2. Services

2.1 Description of Services

Quick Virtual Assistant provides professional virtual assistant services including:

Administrative support

Customer service and support

Social media management

Bookkeeping and data entry

Executive assistance

Content creation

Research and lead generation

E-commerce support

2.2 Service Delivery

Services are delivered remotely by our trained virtual assistants. The specific scope of work, hours, and deliverables will be agreed upon between you and Quick Virtual Assistant before commencement.

3. Client Obligations

As a client, you agree to:

Provide accurate and complete information required for service delivery
Respond to communications in a timely manner
Grant necessary access to systems, tools, and resources required for task completion
Pay invoices within the agreed payment terms
Not request services for illegal or unethical purposes
Treat our virtual assistants with respect and professionalism

4. Pricing and Payment

4.1 Fees

Service fees are as quoted on our website or in a custom proposal. We reserve the right to adjust pricing with 30 days written notice for ongoing services.

4.2 Payment Terms

All prices are in Australian Dollars (AUD) unless otherwise specified
GST is included in all quoted prices where applicable
Payment is due within 7 days of invoice date unless otherwise agreed
For hourly services, invoices are issued weekly or monthly as agreed
Package plans are billed in advance

4.3 Late Payment

Late payments may incur interest at the rate of 2% per month. We reserve the right to suspend services if payment is overdue by more than 14 days.

5. Confidentiality

5.1 Client Information

We maintain strict confidentiality regarding all client information, business data, and proprietary materials. All virtual assistants are bound by confidentiality agreements.

5.2 Non-Disclosure

We will not disclose your confidential information to third parties except:

With your written consent
As required by law or legal process
To our service providers who need access to perform their functions (subject to confidentiality obligations)

6. Intellectual Property

6.1 Client Ownership

All work product created specifically for you during the provision of our services becomes your property upon full payment, unless otherwise agreed in writing.

6.2 Our Intellectual Property

Our website content, branding, methodologies, and proprietary systems remain the intellectual property of Quick Virtual Assistant Pty. Ltd..

7. Limitation of Liability

To the maximum extent permitted by law:

Our total liability for any claim arising from our services is limited to the fees paid for the services giving rise to the claim
We are not liable for indirect, incidental, special, consequential, or punitive damages
We are not liable for losses arising from your misuse of our services or failure to follow our reasonable instructions

8. Termination

8.1 By Client

You may terminate services at any time with 14 days written notice. For package plans, refunds will be prorated based on unused hours.

8.2 By Us

We may terminate services immediately if you:

Breach these terms
Fail to pay invoices within the agreed terms
Engage in abusive behaviour towards our staff
Request services for illegal purposes

8.3 Effect of Termination

Upon termination, we will provide reasonable handover of work in progress. All outstanding fees remain payable.

9. Disclaimers

Our website and services are provided "as is" without warranties of any kind, either express or implied. While we strive for excellence, we do not guarantee that our services will be uninterrupted, error-free, or achieve specific results.

10. Dispute Resolution

Any disputes arising from these terms or our services will be:

1First attempted to be resolved through good faith negotiation

2If unresolved, submitted to mediation through a mutually agreed mediator

3If still unresolved, subject to the exclusive jurisdiction of the courts of Australia

11. General Provisions

Governing Law

These terms are governed by the laws of Australia

Entire Agreement

These terms, along with any service agreement, constitute the entire agreement between us

Severability

If any provision is found invalid, the remaining provisions remain in effect

Waiver

Failure to enforce any right does not constitute a waiver of that right

12. Changes to Terms

We may update these Terms and Conditions from time to time. Material changes will be communicated via email or website notice. Continued use of our services after changes constitutes acceptance of the updated terms.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

info@quickvirtualassistant.com +61 478 639 319

ABN - 85 662 991 719

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