Question 1

How quickly can I get started with a virtual assistant?

Accepted Answer

You can be matched with a VA and start working together within 48 hours. After you submit your requirements, we review your needs, match you with the right VA, arrange an introduction call, and you're ready to go.

Question 2

What information do you need from me to get started?

Accepted Answer

We need to understand your business, the tasks you want to delegate, your preferred working hours, and any specific tools or software you use. Our Get Started form captures all the essentials, and we'll discuss details during your consultation.

Question 3

Is there a minimum commitment or contract?

Accepted Answer

No long-term contracts required. We offer flexible arrangements that you can scale up or down as your needs change. You can cancel anytime with reasonable notice.

Question 4

How does the VA matching process work?

Accepted Answer

Based on your requirements, industry, and working style, we carefully match you with a VA who has the relevant skills and experience. If it's not the perfect fit, we'll rematch you at no extra cost.

Question 5

How does pricing work?

Accepted Answer

We offer flexible arrangements tailored to your business needs. We have a free consultation to get started, and custom enterprise solutions for ongoing support. Contact us for a personalized quote.

Question 6

Are there any hidden fees?

Accepted Answer

Absolutely not. We believe in transparent pricing. What we quote is what you pay. There are no setup fees, no hidden charges, and no surprise costs.

Question 7

Is there a free option?

Accepted Answer

Yes! We offer a free consultation to understand your needs and match you with the right support. This helps ensure we're the right fit for your business.

Question 8

Can I adjust my support level?

Accepted Answer

Yes! We offer flexible arrangements that can scale with your business. Contact us to discuss changes to your support level at any time.

Question 9

What tasks can a virtual assistant handle?

Accepted Answer

Our VAs can handle a wide range of tasks including administrative support, email management, calendar coordination, customer service, social media management, bookkeeping, data entry, research, and much more.

Question 10

Are there tasks you don't handle?

Accepted Answer

We focus on administrative, support, and creative tasks. We don't handle tasks requiring professional licenses (legal advice, medical advice, etc.) or tasks that require physical presence.

Question 11

Can VAs work with my existing tools and software?

Accepted Answer

Absolutely. Our VAs are trained in popular business tools like Microsoft Office, Google Workspace, Xero, MYOB, HubSpot, Salesforce, and many more. If there's a specific tool you use, let us know and we'll ensure your VA is proficient.

Question 12

Can I assign multiple types of tasks to one VA?

Accepted Answer

Yes! Many clients use their VA for a variety of tasks. However, for specialized tasks like bookkeeping, we recommend a dedicated VA with specific expertise.

Question 13

What are the VA's working hours?

Accepted Answer

Our VAs work during Australian business hours (9am-5pm AEST) by default. However, we can accommodate different time zones and schedules based on your needs.

Question 14

How do I communicate with my VA?

Accepted Answer

You can communicate via email, phone, video call, or your preferred messaging platform (Slack, Microsoft Teams, etc.). We'll set up whatever works best for you.

Question 15

What if I'm not happy with my VA?

Accepted Answer

Your satisfaction is our priority. If you're not happy with your VA for any reason, let us know and we'll rematch you with someone better suited at no extra cost.

Question 16

What happens if my VA is sick or on leave?

Accepted Answer

We have backup processes in place. For planned leave, we'll arrange coverage or notify you in advance. For unexpected absences, we'll communicate promptly and arrange backup support.

Question 17

How do you protect my business data?

Accepted Answer

We take security seriously. All VAs sign strict confidentiality agreements, and we use secure systems for communication and data sharing. Your data is never shared with third parties.

Question 18

Do VAs have access to sensitive information?

Accepted Answer

VAs only have access to the information and systems you choose to share. You control the level of access, and we recommend using secure password managers for credential sharing.

Question 19

Are your VAs background checked?

Accepted Answer

Yes. All our VAs go through a thorough vetting process including background checks, skills assessments, and reference checks before joining our team.

Question 20

What happens to my data if I stop using the service?

Accepted Answer

Upon service termination, all access to your systems is revoked, and any data held on our systems is securely deleted according to our data retention policy.

Question 21

Is Quick VA an Australian company?

Accepted Answer

Yes! Quick VA is 100% Australian owned and operated, based in Australia. We understand Australian business practices, culture, and compliance requirements.

Question 22

Where are your VAs located?

Accepted Answer

Our VAs work remotely from various locations. All are carefully vetted and trained to deliver consistent, high-quality support regardless of location.

Question 23

How long has Quick VA been in business?

Accepted Answer

Quick VA was established in 2025 by business owners who understood the need for reliable, professional virtual assistant services in Australia.

Question 24

How do I get in touch with support?

Accepted Answer

You can reach us by email at info@quickvirtualassistant.com or call us on +61 478 639 319 during business hours. We typically respond within 4 hours.

Question 25

What training do your VAs receive?

Accepted Answer

All VAs undergo comprehensive training including communication skills, business software proficiency, time management, and industry-specific training based on their specialization.

Question 26

Can my VA learn new skills or software?

Accepted Answer

Absolutely! Our VAs are committed to continuous learning. If you use specific software they're not familiar with, they'll learn it. We also provide ongoing professional development.

Question 27

Do VAs have industry-specific experience?

Accepted Answer

Yes, we match you with VAs who have relevant industry experience. Whether you're in real estate, healthcare, e-commerce, or professional services, we have VAs who understand your sector.

Question 28

Do you have VAs for real estate businesses?

Accepted Answer

Yes! Our real estate VAs are trained in property listing management, CRM systems (like AgentBox, Rex), client follow-up, and social media marketing for agents.

Question 29

Can VAs help with e-commerce businesses?

Accepted Answer

Absolutely. Our e-commerce VAs are proficient in Shopify, WooCommerce, Amazon Seller Central, customer service platforms like Gorgias, and inventory management.

Question 30

Do you support healthcare practices?

Accepted Answer

Yes, we have VAs trained in healthcare administration, patient scheduling, medical software (Cliniko, Best Practice), and who understand privacy requirements.

Question 31

What about trades and service businesses?

Accepted Answer

Our VAs support tradies and service businesses with job scheduling (ServiceM8, Tradify), quote follow-ups, customer calls, and invoice management.

Question 32

How do I pay for VA services?

Accepted Answer

We accept credit cards, direct debit, and bank transfers. Billing is typically monthly in advance, with detailed invoices provided for your records.

Question 33

Can I expense VA services as a business cost?

Accepted Answer

Yes, VA services are typically 100% tax-deductible as a business expense. We provide proper invoices and documentation for your accountant.

Question 34

What happens if I need to pause services temporarily?

Accepted Answer

We understand businesses have fluctuating needs. Talk to us about your situation and we'll work out a solution, whether it's reducing hours temporarily or pausing services.

Question 35

Are there any long-term discounts available?

Accepted Answer

Yes, we offer preferential rates for businesses that commit to longer-term arrangements. Contact us to discuss your needs and potential savings.

Question 36

How do you ensure quality of work?

Accepted Answer

We have quality assurance processes including regular check-ins, client feedback surveys, and performance reviews. If work doesn't meet standards, we address it immediately.

Question 37

What if I have concerns about my VA's performance?

Accepted Answer

We encourage open feedback. Raise any concerns with us and we'll work with your VA to improve, provide additional training, or arrange a replacement if needed.

Question 38

How do VAs report on their work?

Accepted Answer

Reporting frequency and format is customized to your preferences. Options include daily task summaries, weekly reports, time tracking, or integration with your project management tools.

Question 39

Can I set KPIs for my VA?

Accepted Answer

Absolutely. We encourage setting clear expectations and measurable goals. Your client success manager can help you establish appropriate KPIs for your VA.

Question 40

What equipment do VAs use?

Accepted Answer

VAs work with their own professional equipment including reliable computers, high-speed internet, headsets for calls, and backup systems to ensure continuity.

Question 41

Can VAs access my company systems securely?

Accepted Answer

Yes. We recommend using password managers for credential sharing, VPNs for secure access, and role-based permissions to limit access to only what's needed.

Question 42

What if there are internet or power outages?

Accepted Answer

Our VAs have backup plans including mobile data, alternative work locations, or coverage from team members. We'll communicate promptly if any issues affect their availability.

Question 43

Do VAs need any special software licenses?

Accepted Answer

For most standard software, VAs can use your existing team licenses. For specialized software, we'll discuss requirements and options during onboarding.

Question 44

Can I start small and add more VA hours later?

Accepted Answer

Absolutely! Most clients start with 20-40 hours per month and scale up as they see results. We make it easy to increase (or decrease) your hours.

Question 45

What if I need multiple VAs?

Accepted Answer

We can build you a virtual team. Many clients have multiple VAs handling different functions - admin, customer service, bookkeeping - all coordinated through us.

Question 46

Can VAs help me hire other staff?

Accepted Answer

Yes! VAs can assist with job posting, resume screening, interview scheduling, and reference checking. They work under your direction to support your hiring process.

Question 47

How do I know when to add more VA support?

Accepted Answer

Signs include your current VA being consistently at capacity, new business opportunities you can't pursue, or regular overtime. We can advise on optimal timing for scaling.

Your Questions, Answered

Categories

Getting Started

Pricing & Packages

Services & Tasks

Working with Your VA

Security & Privacy

About Quick VA

Training & Skills

Industry-Specific

Billing & Payments

Performance & Quality

Technical Requirements

Scaling & Growth

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